FAQs
SIZING
Sock Sizing
Small Socks: US Size 5 - 8
Large Socks: US Size 9 - 11
Hat Sizing
1 size fits all as ELMNT CO utilises adjustable straps within our hats!
RETURNS AND EXCHANGE
What Is Our Return Policy?
We appreciate your ELMNT purchase. If you are not entirely satisfied with your purchase, we're here to help.
If a product is faulty or does not meet our high standards, we will happily provide a replacement or refund of the purchase price. If an item is damaged through misuse/abuse, or incorrect care procedures, the product will not be refunded or replaced.
To be eligible for a return, please make sure that:
• The product was purchased in the last 14 days
• The product is in its original packaging
• The product has not been used
Please contact us via our contact page before you send the product.
DELIVERY
How Long Does Shipping Take?
Most orders arrive within 5-8 business days of purchase. Orders are dispatched regularly, with rare delays outside our control. For any questions, contact us via our contact page!
Where Is My Product Shipped From?
ELMNT CO is based in and shipped from Sydney, New South Wales, Australia.
Who Do We Ship With?
We ship with Australia Post, and Sendle (who utilises various Couriers).